Client Services Analyst - Asset Management

Job Details

Location:

City of London

Job Description

Client Services Analyst – Asset Management

Salary: Up to £50,000, depending on experience.

Building and providing a first class client service function globally. The Client Services Associate will be responsible for maintaining day-to-day contact with our clients, responding to events, writing and issuing client communications as appropriate, co-ordinating investment reporting, and any fund related activities with the oversight of the Client Managers. The main objective from a team perspective is to ensure that our investors receive excellent client service and team support as required.

Main duties and responsibilities:

  • Maintaining a first class client service;
  • Working with specific fund teams, building relationships and knowledge of the funds to support our investors proactively;
  • Managing existing client relationships: responding to client queries and requests promptly and effectively, working with clients on issues and projects, ensuring client expectations are met;
  • Proactively anticipate clients’ requirements by maintaining regular contact and communicate any concerns to the Head of Client Service and fund team;
  • Co-ordination and compilation of the quarterly investment reports ensuring accuracy and complete reports; these must meet set timeframes and client deadlines and add value where possible;
  • Organisation and co-ordination of fund and where appropriate related events e.g. support at Investor Days, webinars, site visits;
  • Maintaining information on the in-house client relationship management system ensuring that it is complete and accurate for each client;
  • Ensuring AML/KYC and compliance obligations are met and kept up to date in line with corporate policy and in accordance with local regulation;
  • Liaising with third parties to ensure technical support is received on all issues concerning administration, investment accounting and custody;
  • Participation in any team related projects as required;
  • Keeping up to date with any regulatory changes.

Technical skills and qualifications required:

  • Degree educated;
  • Experience in client servicing activities preferable;
  • Real estate and real assets background/experience useful but not essential;
  • Good knowledge of MS Word, Excel and PowerPoint;
  • Must be computer literate and able to work with bespoke systems (training will be provided).

Competencies required:

  • Strong project management skills;
  • Must be highly motivated and capable of working independently;
  • Be a strong team player;
  • Act in line with company values.

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